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/Community Liaison Officer

Community Liaison Officer

Job Title

Community Liaison Officer


September 2nd, 2019


London, United Kingdom

Job Type



  • You will be looking after three large sites in our Major Projects division
  • Each site is based in London and is over £100m in value

The Role

  • Facilitate communication, feedback and interaction between the contract, client, site team and community.
  • Develop and implement a regular programme of stakeholder contacts/liaison meetings to build a perception of trust, honesty and reliability through action
  • Develop site‐specific community investment plans alongside Community Relations Manager, including social value activities and calendar of events
  • Anticipate and clarify community concerns to ensure issues can be handled proactively and project impediments minimised or removed
  • Understand contractual requirements in relation to the contract, specifically Section 106, liaise with subcontractors’ compliance with S106 on all projects
  • Implementation and delivery of employment and skills – manage key supply chain to deliver opportunities for jobs, apprenticeships, upskilling, local procurement, school engagement and work
  • experience and share good news stories
  • Identify and advise on external issues which may have an impact
  • Manage the community element of the Considerate Constructors Scheme (CCS) and work alongside site team; create and manage new initiatives for continuous improvement under the scheme’s priorities ensuring projects achieve high CCS scores (40 or above)
  • Identify positive, newsworthy stories and events about McLaren’s work in the community for the company’s internal and external media channels (social, digital and traditional) and liaise with the Customer Comms/Community Liaison team and McLaren’s Communications Team appropriately
  • Write and produce project communications to meet the needs of the local community– including but not limited to community newsletter, presentations, case studies, microsites, etc.
  • Manage complaints and compliments register
  • Provide information for tenders and PQQs when requested


Key Skills

  • Strong interpersonal and communication skills, both written and oral
  • Good networking and relationship skills – able to interact with people at all levels and from a diverse background
  • Developing positive links/relationships with the community
  • Good reporting skills including collating, recording and analyzing data
  • Personal drive and results orientation
  • Able to cope with competing priorities and deadlines


Qualifications / Experience:

  • Demonstrated experience in a similar role
  • Good understanding of the construction industry
  • Experience of successfully managing S106 requirements
  • Experience of working directly with residents/tenants/communities
  • Knowledge of construction apprenticeships
  • Experience of developing relationships with supply chain to drive outputs

Ideal but not essential…

  • Proven ability to develop and implement community investment that demonstrates social return on investment
  • Working with the social issue’s agenda
  • Stakeholder engagement/management
  • Experience of working across multiple directorates and departments to provide breadth of understanding
  • Understanding, measuring and analyzing social value
  • Local knowledge/connections
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2019-09-02T14:30:35+01:00September 2nd, 2019|
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